Case Study: Global Infrastructure Specialist Improves Crisis Response with Crises Control

How a Global Infrastructure Specialist Leveraged Crises Control for Effective Crisis Communication

Global Infrastructure Specialist, a global infrastructure specialist with more than 1,300 employees, needed a better way to manage operational disruptions across its rail and infrastructure projects. With risks including supply chain delays, equipment failures, severe weather and regulatory changes, the company struggled to maintain effective crisis communications and operational continuity. It turned to Crises Control and its crisis communication platform to improve response during critical events.

Crises Control implemented a multi-channel incident management solution with rapid alerts, automated tasks, customizable response plans and virtual exercise capabilities. The results included a 30-minute reduction in average incident response time, a 25% increase in incident resolution efficiency, 2 hours saved per incident on reporting, and a 30% reduction in human error. In one equipment failure incident, Crises Control helped cut downtime by 4 hours and avoid an estimated $100,000 in losses.