Case Study: Platform Housing Group eliminates service silos with Crimson and Microsoft Dynamics 365

Platform Housing Group unifies 46,000 homes with Crimson

Platform Housing Group, a major social housing provider managing 46,000 homes, faced significant operational challenges after a merger left them with fragmented systems and inconsistent data. This led to inefficiencies and hindered their ability to deliver quality tenant services. They partnered with Crimson to implement a unified digital platform built on Microsoft Dynamics 365 to automate processes and create a single source of truth for their data.

Crimson designed and delivered the "Platform One" solution, which integrated customer service, asset management, and financial operations. This provided Platform Housing Group with a robust omni-channel platform for 24/7 customer engagement, streamlined workflows, and consistent reporting. The results enabled the organization to manage all 46,000 homes on a single platform, significantly improving operational efficiency and positioning them for future growth.

Platform Housing Group