Case Study: Lifebanc achieves real-time visibility into staff performance, goals & development with CRG emPerform

Lifebanc Gains Real Time Visibility into Staff Performance, Goals & Development with emPerform

Lifebanc is a nonprofit organ, eye and tissue recovery organization serving more than four million people across 80 hospitals in Northeast Ohio with a 145-person specialized workforce. HR relied on an inadequate payroll-based review tool that was not user-friendly, lost data due to timeouts, and drove the team back to paper — making it difficult to align competencies, set role-specific goals, centralize performance notes, and coach staff in real time.

Lifebanc implemented CRG emPerform for its configurability and ease of use, supported by a dedicated implementation specialist, ADP integration, on-site training, and ongoing account management. In the first year emPerform cut overdue reviews by over 50%, eliminated data loss, enabled real-time goal tracking, centralized notes and feedback, and improved visibility into employee development — outcomes the organization plans to build on as it expands use of the system.

Lifebanc

Jennifer Butler

Human Resources Coordinator