Case Study: InTouch Credit Union achieves easy, automated online performance and compensation management with CRG emPerform

InTouch Credit Union Equips Employees with Easy Online Performance Management with CRG emPerform

InTouch Credit Union (ITCU) is a not‑for‑profit community financial institution headquartered in Plano, Texas, serving about 91,500 members through 19 branches with a staff of 200. ITCU needed a more flexible, user‑friendly performance management system that could automate its unique approval‑routing for performance and compensation, give employees easy access to goals and histories across locations, and provide consistent processes organization‑wide.

ITCU implemented CRG emPerform (customer since 2014), gaining an intuitive online platform for goal setting, budget and compensation planning, customizable manager approval routing, reporting, and historical appraisal access. The result: minimal training and high end‑user satisfaction, streamlined and accurate record‑keeping, automated approval workflows and better visibility for managers and HR, plus responsive vendor support.

Intouch Credit Union

Sammie Cantrell

Senior Vice President