Case Study: APUC (Advanced Procurement for Universities & Colleges) achieves greater performance accountability and goal alignment with CRG emPerform

CRG emPerform helps Scottish Procurement Firm Improve Performance Accountability & Goal Alignment

APUC Ltd., the shared procurement service for Scotland’s 60 universities and colleges, needed to revitalize performance management after a strategic overhaul by its CEO. HR Manager Dee Denholm found the existing paper-based appraisal process fragmented, inconsistently used and unable to cascade objectives, assess competencies, or support development planning across the organisation.

APUC selected emPerform to automate appraisals, goal management, competency assessments, succession planning and 360° feedback in a configurable, hosted system. The platform delivered immediate benefits: transparent, cascaded goals, stronger manager accountability, centralized performance data and real‑time analytics, higher employee engagement with development plans, and easier adoption—capabilities APUC expects to use as it expands its shared services.

APUC

Dee Denholm

HR Manager