Case Study: ACE IT Solutions achieves 99% CSAT and 24% survey conversion with CrewHu

Msp Increases Csat to 99% With 24% Conversion Rate

ACE IT Solutions, a full-service IT support provider and Top 501 MSP, needed a better way to collect customer feedback and motivate its team around the service metrics that mattered most. The company turned to CrewHu to improve CSAT, NPS, and overall employee engagement while strengthening its customer experience culture.

CrewHu helped ACE IT Solutions implement click surveys, gamification contests, badges, awards, and employee recognition to drive behavior changes and improve performance. The results were strong: 99% CSAT, a 24% client survey conversion rate, state tickets down 50%, and a more engaged team with a stronger service culture.

ACE IT Solutions

Warren Finkel

Managing Partner & Founder