Case Study: XL.net achieves 20% higher employee engagement and 95% CSAT with CrewHu

Msp Achieves 20% Increase in Employee Engagement and 95% Csat Through Crewhu Gamification Platform

XL.net, an MSP serving small and medium-sized businesses, wanted to improve company culture, employee engagement, and customer feedback tracking. The team at XL.net was struggling with procedure compliance, gossip, missed goals, and an inability to accurately measure CSAT, so they turned to CrewHu’s employee engagement and gamification platform for help.

CrewHu implemented employee recognition, gamification contests, and customer feedback collection to make performance metrics more engaging and actionable. As a result, XL.net reported a 20% increase in employee engagement, 95% CSAT, and a 30% survey completion rate, while tripling growth and employee count with no turnover.

XL.net

Adam Radulovic

Chief Executive Officer