Case Study: Taco Bell keeps frontline teams connected with Crew

Taco Bell keeps the frontline connected

Taco Bell needed a better way to keep its large frontline workforce connected across corporate and franchise locations, especially for fast-moving communication, scheduling, and crisis updates. Crew helped Taco Bell use a mobile communication and workforce management platform to reach team members quickly and keep information consistent at scale.

With Crew, Taco Bell could send top-down announcements, manage documents and policies, and create safer, more controlled communication with admin controls, content filtering, and off-the-clock notification protection. The result was faster shift coverage, with more than 40% more shifts covered and 83% faster shift coverage, plus a 17% increase in customer satisfaction.

Taco Bell

Steve Plank

Chief Technology Officer