Case Study: Harps improves frontline employee engagement with Crew

Harps engages 4,500+ team members with Crew

The customer, Harps, a grocery store chain with over 100 locations, faced challenges with employee engagement and inefficient scheduling. Their old system relied on physical bulletin boards for schedules, which made it difficult for new and existing team members to stay connected and access important information. To address this, they partnered with the vendor Crew to implement its communication and scheduling platform.

Using Crew's solution, Harps streamlined its scheduling process, allowing employees to view and exchange shifts digitally with manager approval. The platform also provided safe communication tools and a way to recognize employee achievements. This resulted in significantly improved employee engagement from their first day. The vendor Crew helped create happier, more proficient associates, which translated into better customer service for the grocery chain.

Harps