Case Study: Compass Wellbeing CIC streamlines healthcare language coordination with CrestCoder

Compass Wellbeing CIC coordinates nearly 20,000 requests a year with CrestCoder

Compass Wellbeing CIC, a healthcare coordination hub, faced the challenge of manually managing nearly 20,000 annual interpretation requests between NHS healthcare providers and language agencies. This fragmented, manual process resulted in limited operational visibility and unsustainable administrative overhead. CrestCoder was engaged to develop a centralized solution.

CrestCoder built a secure, multi-organization web application using Laravel and REST APIs. This platform connected all stakeholders, automating the request, assignment, and tracking workflow. The solution coordinated three organizations seamlessly, eliminated manual coordination, and achieved a 94% on-time rate for nearly 20,000 interpretation requests annually.

Compass Wellbeing CIC