Case Study: Xanterra Travel Collection achieves 74% containment and $3.3M revenue lift with Cresta

Xanterra Travel Collection hits 74% containment and $3.3M revenue lift with Cresta

Xanterra Travel Collection, the largest operator of lodges and concessions in U.S. national parks, faced challenges in maintaining fast and personal customer service across its high-volume contact centers. Their manual QA processes made it difficult to coach agents effectively at scale. To address this, they partnered with Cresta to implement its AI platform, including Agent Assist, AI Agent, and Conversation Intelligence products.

By deploying Cresta's AI Agents for voice and chat, Xanterra achieved a 74% containment rate, resolving many inquiries without agent intervention. The solution also empowered live agents with real-time guidance and provided leadership with actionable insights through AI Analyst. Cresta's implementation drove a significant measurable impact, resulting in a $3.3 million revenue lift and reduced operational costs for Xanterra.

Xanterra Travel Collection