Case Study: a leading vacations provider boosts revenue and agent performance with Cresta

How the leading vacations provider and Cresta partner to promote agent success from home

A major vacations provider faced significant challenges in its outbound sales and marketing operations. With a surge in travel demand, the company struggled to onboard new remote agents quickly. These new agents had difficulty closing sales and required extensive coaching, leading to high attrition rates and overburdened managers who spent hours reviewing lengthy calls. To address this, they partnered with Cresta to implement its AI-powered solutions, Cresta Coach and Cresta Agent Assist.

The solution from Cresta delivered real-time coaching for managers and real-time intelligence and guidance for agents. This empowered new agents to ramp up faster and close more sales. As a result, agents using Cresta Agent Assist generated 72% more revenue, amounting to an average of $235,528 more in sales per quarter. Managers also saved 2-4 hours per week using Cresta Coach to quickly handle escalations. Cresta's tools enabled effective remote work and drove significant revenue growth.