Case Study: Government of Malaysia centralizes electronic records management with Crest Infosolutions and Alfresco

Government of Malaysia centralizes records for 160+ agencies with Crest Infosolutions

The Government of Malaysia's administrative modernization unit, MAMPU, faced the challenge of centralizing electronic records management for over 400 federal agencies. They required a secure, scalable, and multi-tenant platform that complied with both international and local standards. Crest Infosolutions implemented a customized solution using Alfresco Content and Governance Services to meet this need.

Crest Infosolutions tailored the Alfresco platform to create a centralized system with strong security controls, including two-factor authentication. The resulting Digital Document Management System 2.0 (DDMS 2.0) has been adopted by more than 160 government departments and supports over 35,000 active users, significantly improving efficiency, collaboration, and information governance across the public sector.

Government of Malaysia