Case Study: Singapore’s digital bank automates 100+ workflows with Alfresco on AWS from Crest Infosolutions

a digital bank in Singapore automates over 100 workflows with Crest Infosolutions

A newly launched digital bank in Singapore sought to automate over 100 mission-critical business processes to deliver on its promise of a fully digital, secure, and customer-first banking experience. The challenge involved integrating workflow automation with core systems like banking and CRM platforms while ensuring enterprise-grade security and compliance. Crest Infosolutions was chosen as the technology partner to design and implement a modern BPM platform to meet this need.

Crest Infosolutions implemented a comprehensive business process automation platform using Alfresco Process Services deployed on AWS. This solution automated key workflows for onboarding, data updates, and complaints, integrating them with the bank's core systems. The results included reducing customer onboarding from a manual process to one completed in minutes, significantly improving operational efficiency and reducing errors. Crest Infosolutions' cloud-native solution provided a scalable, resilient foundation for the bank's future growth.