Case Study: Munters Group cuts order processing time by one-third and boosts order accuracy and visibility with CrescentOne

eBusiness Order Management Initiative Saves Time, Improves Order Accuracy and Visibility, and Enhances Customer Experience

Munters Group, a global leader in humidity control with operations in 28 countries, needed faster, more accurate order management to improve customer service, reduce internal costs, and give buyers a proactive eBusiness tool to place and track orders. To address this, Munters engaged CrescentOne to implement the glovia.com Customer Self-Service eBusiness order management solution across its Americas operations.

CrescentOne’s deployment of glovia.com streamlined inter-facility ordering, cutting the time customer service representatives spent creating and confirming orders by one-third and enabling a 4.5‑month rollout across four North American sites. Order accuracy improved, resulting in fewer change orders and a more stable production schedule, and internal users gained immediate visibility into orders—benefits that Munters Group is now extending to external customers.

Munters Group

Keith Sauder

IT manager