Case Study: EVPassport achieves 24/7 customer support at scale with Crescendo

EVPassport delivers 24/7 support with Crescendo and resolves 70% of inquiries with AI

EVPassport, a provider of EV charging solutions, faced a challenge scaling its customer support. With only one in-house agent, they could not offer the 24/7 assistance drivers needed, especially during demand spikes, which strained their team and risked customer satisfaction.

To solve this, EVPassport partnered with Crescendo to implement its hybrid AI and human customer service model. The solution, which included CX Assistants for voice and chat, was launched in 33 days. The results were significant, with AI resolving 70% of inquiries instantly, human response times dropping below 30 seconds, and predictive customer satisfaction rising from 40% to 70%. Crescendo's solution provided the reliable, round-the-clock support EVPassport required.

EVPassport