Case Study: Brooklyn Park Police Department improves report turnaround with Crescendo Systems DigiDictate Mobile

Brooklyn Park Police Department - Customer Case Study

Brooklyn Park Police Department, a large suburban law enforcement agency serving more than 80,000 residents and handling about 60,000 calls a year, needed a faster way for officers to complete reports and reduce time spent on paperwork. After years of using a digital dictation system, the department looked for a more convenient mobile option to help officers document incidents more quickly from the field. Crescendo Systems provided DigiDictate Mobile to meet that need.

With Crescendo Systems’ DigiDictate Mobile, officers could dictate reports directly from their smartphones in squad cars instead of returning to a building to find a landline. The solution was adopted with very little training, sped up transcription into the records management system, and made case information available immediately to investigative staff. The department also saw IT savings from managing one fewer server, and Crescendo Systems earned strong praise for responsive support and a smooth rollout.

Brooklyn Park Police Department

Lorelei Meyer

Brooklyn Park Police Department