Case Study: Total Lab Care improves lab operations and patient engagement with CrelioHealth

Total Lab Care - Customer Case Study

Total Lab Care, a chain of clinical laboratories in Sudan, processes more than 150,000 tests a year across nine processing labs and more than 20 collection sites. Before implementing CrelioHealth’s laboratory information system, the team struggled with monitoring operations across branches, collecting and analyzing data, managing reports and pricing, reducing billing errors, and avoiding data loss from local-drive backups.

CrelioHealth provided a cloud-based, user-friendly LIS with equipment interfacing, user access management, referral tracking, SMS notifications, mobile and online report access, TAT analysis, and remote branch management. With CrelioHealth, Total Lab Care reduced management time, improved turnaround-time visibility, increased referrals and patient inflow, eased staff training, and strengthened data security, helping the team spend more time on patient care and customer service.