Case Study: Fidelity Diagnostics improves patient experience with CrelioHealth LiveHealth

How Fidelity Diagnostics uses LiveHealth to meet its Patient Experience Standards

Fidelity Diagnostics Private Limited, a NABH-accredited diagnostics provider with multiple locations, wanted to protect patient experience as it scaled beyond a single branch. To reduce manual work, data errors, and inconsistencies across sites, it turned to CrelioHealth’s LiveHealth cloud-based information management system.

With CrelioHealth’s LiveHealth, Fidelity Diagnostics automated report delivery, enabled online payments, and gave patients clear visibility into test status on the app and website. The solution also ensured accurate patient details across branches and mobile access for doctors and radiologists, helping streamline operations and improve quality; the company reported 300+ patient feedback submissions and an average patient experience rating of 4.4 out of 5.

Fidelity Diagnostics Private Limited

Geeta Dhembare