Case Study: Cheshire West and Chester Council achieves inclusive Local Transport Plan engagement with Creative Concern

Cheshire West and Chester Council engages 900+ residents with Creative Concern

The Cheshire West and Chester Council needed to develop a new Local Transport Plan and faced the challenge of engaging a wide range of residents, particularly those in historically underrepresented communities. They enlisted the vendor Creative Concern to design and execute a comprehensive public engagement and research analysis programme to gather inclusive feedback.

Creative Concern implemented a multi-level engagement plan that included pop-up events across the borough, targeted visits to specific community groups, and an online survey. This approach successfully generated over 900 in-person interactions and 800 survey responses. The vendor then analyzed this feedback to produce actionable insights and detailed reports, ensuring the final transport strategy was grounded in the real experiences and priorities of local people.

Cheshire West and Chester Council