Case Study: Guimarães Municipal Police achieves up to 75% reduction in administrative work with Creatio

The Guimarães Municipal Police Embraces Digital Transformation With Studio Creatio

Guimarães Municipal Police, the municipal department responsible for local regulation enforcement, faced time-consuming, paper-based reporting, siloed information, and manual shift planning that reduced time available for fieldwork. To centralize data, digitize reports, automate administrative tasks and enable mobility, they selected Creatio (Studio Creatio / the Creatio low-code/no-code platform).

Creatio delivered a centralized repository and mobile app, automatic service distribution and report completion, field-force management with photo/voice/georeferencing, and analytics for real-time visibility. The Creatio solution cut administrative work for in-vehicle agents and shift managers by up to 75%, reduced case-preparation time by 80%, and provided real-time task information—freeing officers for more field duties and supporting Guimarães’ Smart Cities objectives.

Guimarães Municipal Police

Ricardo Machado

IT Director