Case Study: Tele2 achieves 40‑second response times and 94% customer satisfaction with Creatio

Tele2 Accelerates using Creatio Customer Service Offering

Tele2 is one of Europe’s leading telecommunications companies, operating in 8 countries and serving more than 40 million subscribers. Facing legacy technology that couldn’t support rapid expansion and thousands of daily requests across four contact centers, Tele2 selected Creatio’s customer service offering to modernize its service operations and accelerate response times.

Creatio implemented a unified service database, out‑of‑the‑box best‑practice processes, real‑time dashboards, and automatic case routing powered by machine learning, and integrated the solution with Tele2’s Web Dealer, Umbrella contact center and fault‑monitoring systems. The project and data migration were completed in under eight months; today Tele2 handles about 10,000 requests a day, answers each request within 40 seconds and reached 94% customer satisfaction within three months.

Tele2

Allison Kirkby

Chief Executive Officer