Case Study: Sprig Electric maximizes process automation and streamlines operations with Creatio

Sprig maximizes the effectiveness of their process automation with Creatio

Sprig Electric, a Silicon Valley electrical contractor specializing in design-build services, had outgrown a homegrown, cumbersome system and needed more than basic CRM—seeking a business process management platform to optimize and automate company operations. They selected Creatio (formerly bpm’online) for its BPM capabilities and configurable software solution.

Creatio enabled Sprig Electric to build extremely complex workflows, customize the interface to match their sales cycle, and put process control into users’ hands, maximizing the effectiveness of their automation. While no specific KPIs were published, Sprig reports significantly improved process automation, a more intuitive, well-structured system, and better alignment of sales and operational workflows thanks to Creatio.

Sprig Electric

Mark Headley

Systems Development Manager