Case Study: Wizard International halves case processing time and reduces overdue equipment by 40% with Creatio

How Creatio helps Wizard International improve business processes

Wizard International, the only U.S. manufacturer of Computerized Mat Cutters (CMC) with six product lines and over 20,000 pieces of equipment worldwide, faced poor customer visibility around rented equipment and difficulty tracking returns. Seeking a CRM and process automation tool that required minimal IT involvement, the company engaged Creatio and implemented Service Creatio to manage structured and unstructured processes, customer data, and order tracking.

Creatio delivered a low-code business process management platform that consolidated five internal apps, enabled configuration item tracking for equipment and subcomponents, automated order and return workflows (including weekly reminder emails), and provided end-to-end customer journey visibility. As a result, 41,000 configuration items are now tracked, case processing time was cut in half, and overdue equipment fell by 40%, while Wizard International set up and managed processes without dedicated IT resources.

Wizard International