Case Study: DFS Aviation Services achieves increased lead conversions and streamlined sales and marketing with Creatio

DFS Aviation Services controls air traffic and its business operations flawlessly

DFS Aviation Services, a subsidiary of DFS Deutsche Flugsicherung and provider of air navigation services and consultancy, faced significant growth constraints because it had no software to manage customer data or automate sales and marketing processes. Seeking an industry-proven, agile CRM and BPM solution with fast ROI and a sub‑six‑month implementation window, DFS Aviation Services selected Creatio—deploying Sales Creatio and Marketing Creatio—to standardize long‑cycle sales, enable cross‑departmental data management, and introduce predictive next‑best‑action capabilities.

Creatio delivered a unified sales and marketing platform with large‑scale automation, custom BPM workflows, an advanced bid management engine, automated document and proposals management, and tailored dashboards for lead assessment. As a result, DFS Aviation Services achieved significant growth in lead conversions, improved transparency across front‑ and back‑office processes, and reduced administrative manual workload by 10%, while gaining the agility to design scalable, process‑driven solutions with Creatio.

DFS Aviation Services