Case Study: DECTA achieves 15% faster customer onboarding and streamlined payment processing with Creatio

DECTA guides customers through every step of the payment process with the Creatio low-code platform

DECTA, a leading payment-processing, internet-acquiring and card-issuing company supporting thousands of customers worldwide, struggled with a legacy CRM that limited development of new processes and made multistage compliance tracking difficult. To modernize operations and meet strict security and regulatory demands, DECTA chose Creatio’s low-code platform for process automation and CRM.

Using Creatio, DECTA rolled out BPM-driven workflows, a 360-degree customer view, electronic document archiving, LDAP single sign-on and customized dashboards, deploying the solution internally within months. The Creatio implementation reduced manual workload, increased customer onboarding speed by 15%, and gave DECTA the scalable tools (including plans for Marketing Creatio and chargeback automation) to support rapid growth and a UK expansion.

DECTA

Marks Andrejevs

Chief Executive Officer