Case Study: Convenient Software Solutions achieves unified, automated customer operations with Creatio

Convenient Software Solutions Unlocks the Power of Technologydriven Innovation With Creatio

Convenient Software Solutions, a Netherlands-based provider of software for healthcare organisations, faced growing competition and the limitations of multiple disconnected legacy systems that blocked a unified view of customer data and strained operational efficiency. To modernise sales, marketing and service processes the company adopted Creatio’s unified low-code, process management and CRM platform to drive a large-scale innovation program.

Creatio, implemented with partner Evoqia, consolidated sales, marketing and customer service and integrated with in‑house license management, third‑party accounting and an ITIL portal. The solution enabled trigger-based marketing, email and website integrations for immediate lead processing, a customer service portal for subscriptions and invoices, and end-to-end process automation across lead-to-invoice workflows. As a result, Convenient Software Solutions gained stronger business-process transparency and cross-departmental alignment, faster lead handling and digital marketing capability, and empowered users to create solutions themselves using Creatio’s low-code tools.

Convenient Software Solutions

Jack Heesterbeek

Business Manager