Case Study: Clarity achieves 94% time savings on weekly reports and real-time connected teams with Creatio

Clarity Strengthens Processes and Improves Communications with Creatio Sales

Clarity, one of the UK’s longest-established travel management companies, faced fragmented communication and slow access to real-time account data because sales and account managers were frequently on the road while office staff updated records. To solve this, Clarity implemented Creatio Sales (delivered and supported by Agovo UK) to provide a cloud-based CRM that would let multiple users access and update accounts in real time.

Creatio’s cloud sales platform removed communication silos by giving traveling staff and office personnel shared, live dashboards and summarized customer data so teams stay in sync and can prioritize work efficiently. The Creatio implementation delivered by Agovo produced measurable gains — including a 94% time saving when producing weekly reports — and enabled Clarity to proactively respond to customers and internal needs.

Clarity

Sarah Smith

Telemarketing Manager