Case Study: Campbell Corporate Services achieves seamless, scalable job management with Creatio

Campbell Corporate Services utilizes Creatio to deliver exceptional services to Australian property owners

Campbell Corporate Services (CCS), a leading Australian owner’s corporation management firm responsible for over 450 properties and 4,500 units, faced a critical risk when its 10-year-old legacy job management system reached end of life. The company struggled with data integrity and timely handling of large surges of service requests—often more than 400 simultaneous jobs during natural catastrophes—and required a fully hosted, easy-to-use, highly customizable solution with fast data migration. CCS selected Creatio to replace the legacy platform and meet those needs.

Creatio’s cloud-based, low-code platform was implemented with partner support and user training, and over 700,000 transactional records and 55,000 jobs were migrated over a single weekend to avoid disruption. The new Creatio solution delivered a unified jobs database, standardized service catalog, automated business rules and pre-configured processes, enabling CCS to manage up to 10,000 active cases, improve visibility across operations, and consolidate customer, cost and document management for measurable operational resilience.

Campbell Corporate Services

Paul Campbell

Chief Executive Officer