Case Study: Raiffeisen Bank Albania streamlines business lending and reduces loan processing time with Creatio

Business Lending workflow automation with Creatio’s no‑code platform and at speed and scale

Raiffeisen Bank Albania, one of the country’s leading banks serving more than 465,000 customers across 74 branches, faced slow, opaque business lending processes driven by an outdated LMS that could not support parallel workflows, integrations, or provide a single source of truth. Seeking greater flexibility and faster time-to-market, Raiffeisen Bank selected Creatio’s low-code/no-code platform to modernize loan management and CRM capabilities.

Using Creatio’s configuration-driven models and automation, and in partnership with Qualysoft, the bank built BLINC (Business Lending is Now Cool) to digitize workflows, automate approvals, and centralize data. Creatio delivered faster deployment, improved transparency, streamlined loan approvals, reduced application processing time, and increased operational efficiency—resulting in better portfolio steering, higher customer satisfaction, and a single source of truth for stakeholders.

Raiffeisen Bank

Elona Llaci

Risk Management Underwriting Team Leader