Case Study: Bank of Georgia achieves operational efficiency and faster service delivery with Creatio

Bank of Georgia is Utilizing No-Code Innovative Power to Revolutionize Operations for Unprecedented Efficiency

Bank of Georgia, one of Georgia’s leading financial institutions, needed a better way to manage internal service requests, customer inquiries, onboarding, and data-heavy operations across multiple departments. To address growing complexity and a lack of unified visibility, the bank turned to Creatio and its no-code platform, working with partner Sales’Up to modernize service operations.

With Creatio, Bank of Georgia built a centralized one-hub environment for case and claim management, HR workflows, archiving, dashboards, chatbots, notifications, and approvals, while integrating systems such as HRMS and Jira. The results included a 127% increase in proceeding change requests in the first year, management of about 1,000 requests per day, faster response times, improved collaboration, and stronger operational efficiency.

Bank of Georgia

Vazha Mantua

Director of IT