Case Study: Autocom achieves customer-centric automation and digital transformation with Creatio

Autocom is Shifting Gears to Turbocharge Digital Transformation with Creatio

Autocom, an automotive retail company, was struggling with siloed communication, scattered customer data across brands and countries, and manual processes that slowed operations and customer service. To address these challenges, the company turned to Creatio CRM and its no-code platform to unify customer information and create a more customer-centric approach.

With Creatio, Autocom consolidated data into a single 360-degree customer view, automated service reminders and other workflows, and quickly built tailored solutions for processes like vehicle reservations and digital document signing. The company implemented 400 automated workflows in two years, improved efficiency and responsiveness, and is now planning to expand into AI and machine learning for even more personalized customer experiences.

Autocom

Cassius Portes

Chief Information Officer