Case Study: iSystem Asia achieves rapid APAC expansion and high customer retention with Creatio's low-code platform

A Transcontinental Partnership that Breaks New Ground With Low-Code Solutions

iSystem Asia is a management and technology consulting company focused on CRM, process automation and customer experience across the APAC region. To scale enterprise deployments, deliver highly customized solutions, localize offerings (Bahasa Indonesia) and keep customer retention high, iSystem Asia partnered with Creatio and adopted Creatio’s low-code platform for process management and CRM.

Using Creatio’s low-code platform and automation engine, iSystem Asia built tailor-made apps, ran comprehensive training and certification programs, and promoted citizen development across the region. The collaboration helped the partner grow rapidly—earning Creatio’s fastest-growing partner in APAC recognition, The Best Performance in Asia Pacific award (2017), a Top 5 Partner spot for customer retention (2019), and designation as Creatio’s Regional Language Partner and sole authorized training provider in Indonesia—demonstrating measurable business and market-impact results.

iSystem Asia

Aina Neva Fiati

Managing Director