Case Study: ExtraLux puts 70% of B2B orders online with Creatim

ExtraLux puts 70% of B2B orders online with Creatim

ExtraLux, a major Slovenian B2B office-supply distributor, faced the challenge of unpredictable urgent orders and an inflated cost of customer service. They wanted to break this pattern by implementing a new business model that placed inventory directly at customer sites and billed only for what was used. They engaged the vendor Creatim to design and build a tailored e-commerce system to support this.

Creatim built a custom platform on Sylius that combined a traditional B2B online store with a consigned-inventory management application. The solution automated the end-to-end selling process. As a result, over 70% of all orders are now placed digitally and average order-processing time was cut nearly in half. This fundamentally changed ExtraLux's operations, freeing its sales team to focus on growth and allowing the company to expand its offerings.

ExtraLux