Case Study: West Lothian Council boosts contactless school meal pre-ordering with CRB Cunninghams Fusion Online

West Lothian Council implement pre-order app, Fusion Online

West Lothian Council, a local government authority, utilized CRB Cunninghams' existing Fusion Cashless system but faced the challenge of needing a contactless pre-ordering solution to safely reopen schools and reduce touchpoints during meal service. They wanted to extend their capabilities to include meal pre-ordering and collection to minimize queuing and improve safety.

CRB Cunninghams implemented its Fusion Online pre-order app, allowing secondary school pupils to order and pay for meals in advance from their mobile devices. The solution facilitated a grab-and-go service with multiple collection points, which dramatically improved safety, reduced food waste, and cut queuing times. The vendor's implementation was a massive success, with a 26% sign-up rate within 24 hours of launch and considerably reduced food wastage for the council.

West Lothian Council

Jamie Fisher

Facilities and Support Services Manager