Case Study: Sitel Group achieves Oracle audit compliance with Crayon

Crayon Licensing Experts Help Sitel Group through Oracle Audit

Sitel Group, a global customer experience management firm with over 90,000 employees, faced an Oracle audit following a corporate merger. The challenge was managing the complexities of the audit and understanding their Oracle software entitlements versus actual deployments. The company turned to vendor Crayon for its software licensing expertise.

Crayon provided a thorough analysis of Sitel's environment, reviewed their license set, and identified improvements. Their solution included advising on efficient software installation and providing resources for better staff training. This guidance from Crayon ensured Sitel remained in compliance and took the fear out of the audit process, leaving the customer well-prepared for future reviews.

Sitel Group