Case Study: Carling Technologies boosts productivity with Microsoft Teams Voice from Crayon

Carling Tech Upgrades From Legacy PBX Phone System To Microsoft Teams Voice

Carling Technologies confronted a critical operational challenge when COVID-19 lockdowns prevented employees from accessing their on-premises office. Their legacy PBX phone system could not be managed remotely, leading to a situation where they could only operate at 20% capacity and were missing 60% of incoming sales calls. They partnered with vendor Crayon to find a flexible solution that would enable remote collaboration and calling.

Crayon implemented Microsoft Teams Voice with Direct Routing, which eliminated the need for physical on-site hardware. This solution allowed Carling's staff to fully administer their phone system and answer calls from anywhere using their mobile devices or the Teams client. As a result, the company became able to answer 100% of its calls, and its overall business productivity increased by 50%, giving them a significant advantage over competitors still using legacy systems.

Carling Technologies