Case Study: Yelp scales a seamless office pantry experience with Crafty

Yelp - Customer Case Study

Yelp, a technology company with a fast-growing Chicago office, needed a better office pantry program to support five kitchens across two floors. Their previous vendor struggled with stock levels, service consistency, and responsiveness as headcount grew rapidly, creating friction for employees and the workplace team. To solve this, Yelp turned to Crafty for a scalable office food and pantry service.

Crafty completed the vendor transition in just 30 days over a single weekend, with no interruption to business. The new program improved product availability, inventory reporting, and kitchen aesthetics while maintaining consistent service across all five kitchens. Yelp reported greater operational confidence, reliable spend and inventory visibility, and a stronger employee experience as Crafty continued to scale alongside the company.

Yelp

Brett Fay

Regional Director of Workplace