Case Study: Union Capital Boston modernizes its member engagement app with Craftsman Technology Group

Union Capital Boston engages 2,000 members with Craftsman Technology Group

Union Capital Boston, a nonprofit organization, faced challenges with its homegrown UCB app, which was difficult to maintain and not scalable. This threatened the stability of an application essential for managing its volunteer loyalty program and civic engagement framework. To address this, they partnered with Craftsman Technology Group to build a new, mobile-responsive solution on the Salesforce platform.

Craftsman Technology Group leveraged custom Lightning Components on Salesforce Community Cloud to create a flexible, low-maintenance interface for the UCB app. The solution enabled real-time event check-ins and data entry that feeds directly into Salesforce, eliminating redundancies and freeing staff from developer dependency. As a result, the app successfully transitioned 2,000 active members to the new platform, and the ongoing partnership with Craftsman provides UCB with the tools and support to strategically drive future growth.

Union Capital Boston