Case Study: San Antonio Food Bank improves volunteer registration and automation with Craftsman Technology Group

San Antonio Food Bank streamlines volunteer processes with Craftsman Technology Group

The San Antonio Food Bank was facing significant challenges with its volunteer management platform, which was built on a complex and difficult-to-maintain customized version of Volunteers for Salesforce. This system caused numerous errors and was not well-suited to handle the volume and complexity of their volunteer needs. They engaged Craftsman Technology Group to renovate these processes and reduce technical debt.

Craftsman Technology Group implemented a comprehensive solution that included integrating a new custom calendar, streamlining automation, and replacing a problematic Visualforce portal with a more maintainable FormAssembly-based system. This overhaul improved the volunteer experience with better filtering and a more user-friendly interface. The project eliminated unnecessary code, reduced errors, and provided thorough documentation, giving the food bank greater confidence in its volunteer registration and check-in processes. The work also established a better structure for Craftsman's Managed Services team to provide ongoing support.

San Antonio Food Bank