Case Study: Jewish Community Relations Council strengthens Salesforce CRM administration with Craftsman Technology Group

Jewish Community Relations Council strengthens Salesforce administration with Craftsman Technology Group in a short time

The Jewish Community Relations Council (JCRC) adopted Salesforce to manage its operations but struggled with data corruption from external integrations, inconsistent user entry, and a lack of internal administrative capacity. This led to fading enthusiasm for their CRM system. They engaged Craftsman Technology Group for help with the Salesforce Nonprofit Success Pack.

Craftsman Technology Group first managed immediate challenges by cleaning data and standardizing its collection. They were then retained as an ongoing partner to provide Salesforce administration, augment staff resources during peak times, and work towards JCRC's original goals. The solution solved lingering issues, provided training, and boosted staff confidence in the system as a vital tool for their work.

Jewish Community Relations Council (jcrc)