Case Study: International Institute of New England streamlines nonprofit operations with Craftsman Technology Group

International Institute of New England cuts donation acknowledgment work from 20+ hours to under 2 with Craftsman Technology Group

The International Institute of New England (IINE), a nonprofit supporting refugees and immigrants, needed to enhance its Salesforce NPSP system to better manage increased donations and volunteers. Their challenges included eliminating manual spreadsheet tracking, automating processes, and improving donation segmentation, which led them to partner with Craftsman Technology Group.

Craftsman Technology Group implemented a series of operational improvements and automations for IINE. Key solutions included migrating forms to FormAssembly, streamlining data flow from Salsa Engage, and building automation for finance codes. The most significant measurable impact was on donation acknowledgments, which reduced staff time from over 20 hours per week to less than 2 hours, driving better results ahead of schedule.

International Institute of New England (iine)