Case Study: Greater Boston Food Bank streamlines Salesforce operations with Craftsman Technology Group

Greater Boston Food Bank distributes 96 million meals with Craftsman Technology Group

Craftsman Technology Group partnered with the Greater Boston Food Bank (GBFB), a large hunger-relief organization in New England. GBFB faced a complex and siloed Salesforce system built over a decade, which included difficult-to-manage legacy portals for volunteers, agency partners, and SNAP benefits. They needed to simplify and modernize their technology to improve user experience and operational efficiency.

Craftsman Technology Group implemented a solution using Salesforce Experience Cloud to rebuild three key community portals. They migrated the Volunteer, Agency, and SNAP portals to modern Lightning interfaces, integrating tools like Calendar Anything and Mogli SMS for better functionality. The vendor also reduced technical debt by retiring old code. This streamlining allowed GBFB to better serve constituents and focus resources on its core mission of distributing food.

Greater Boston Food Bank (gbfb)