Case Study: Congregation Rodeph Shalom strengthens Salesforce operations with Craftsman Technology Group

Congregation Rodeph Shalom strengthens Salesforce operations with Craftsman Technology Group, serving 100% mission-driven clients

Congregation Rodeph Shalom, a religious organization, adopted Salesforce to manage its operations but found the initial implementation fell short of its goals. This led to poor system adoption, declining confidence in automation, and an over-reliance on manual processes. The congregation recognized it lacked the in-house technical resources to support the system and turned to vendor Craftsman Technology Group for assistance.

Craftsman Technology Group was first engaged to assess the system and resolve critical challenges. Following this initial work, the vendor was retained on an ongoing basis to serve as the congregation's System Administrator. This partnership ensures steady operations, provides responsive support, and positions Congregation Rodeph Shalom to continuously grow the system's value to its community.

Congregation Rodeph Shalom