Case Study: Humanitas Research Hospital streamlines HR onboarding with Crafter.ai

Humanitas Research Hospital - Customer Case Study

Humanitas Research Hospital, a major academic and research hospital in Italy, sought to optimize its staff onboarding process and improve the user experience for new hires. To address this challenge, they partnered with Crafter.ai to develop an HR onboarding chatbot.

Crafter.ai implemented a WhatsApp-integrated chatbot that automated the collection of data and documents while providing new employees with information and support in both Italian and English. The solution significantly decreased onboarding completion time, increased operational efficiency by freeing the HR team from administrative tasks, and created a simpler, more personalized experience for employees, especially international staff.

Humanitas Research Hospital

Luca Di Benedetto

HR Director, Research Area