Case Study: Bestway Europe Spa reduces IT support workload with Crafter.ai’s AI chatbot

Bestway Europe Spa - Customer Case Study

The customer, Bestway Europe Spa, a leading global outdoor entertainment company, faced the challenge of providing immediate IT support to its 10,000+ employees across five continents for common technical issues. To optimize internal support and reduce wait times, they chose to implement a conversational AI solution from the vendor Crafter.ai.

Crafter.ai developed an IT support chatbot integrated into Microsoft Teams to handle common first-level requests independently. This solution provided employees with real-time, guided support, which drastically reduced downtime and lessened the IT team's manual workload. The vendor's implementation was quickly adopted by employees and became a popular, efficient tool for resolving technical issues.

Bestway Europe Spa

Stefano Garzilli

IT Manager