Case Study: The Adelphi Hotel saves 78 hours per year with Craftable

The Adelphi Hotel Saves 78 Hours per Year With Craftable and M3

The Adelphi Hotel, a historic property in Saratoga Springs, struggled with its accounts payable process when using Ottimate. The platform failed to automatically upload many invoices and those that did upload were often incorrect. This required the hotel's AP team to spend a significant amount of manual effort on reconciliation and reattaching images, as the software did not integrate well with their M3 accounting system.

By switching to Craftable for AP automation, the hotel gained a seamless integration with M3. This solution provided complete, accurate, and automatically GL-coded invoice processing. The move to Craftable saved the AP team 78 hours per year, eliminated manual correction work, and gave department heads new visibility into historical food and beverage costs.

The Adelphi Hotel

Danielle Lefebvre

AP Manager