Case Study: Clackamas Fire District #1 achieves 24x7 reliable GPS connectivity and faster emergency response with Cradlepoint NetCloud Service

With Cradlepoint Solution, Clackamas Fire District Reduces Emergency Response Time & IT Man-Hours

Clackamas Fire District, one of Oregon’s largest fire protection districts serving more than 220,000 residents from 20 stations, needed always-on mobile connectivity so its Computer-Aided Dispatch (CAD) and Automatic Vehicle Location (AVL) systems could reliably send the closest unit to emergencies. After struggling with unreliable Air Cards and limited IT manpower for on‑site fixes, the agency adopted Cradlepoint’s NetCloud Service for Mobile — cloud-managed routers with embedded LTE and high-performance in‑vehicle WiFi.

Cradlepoint deployed LTE-enabled in‑vehicle routers, GPS/telematics integration, and NetCloud Manager for remote configuration and troubleshooting. The solution kept CAD and patient-reporting systems online 24x7, improved AVL accuracy and response decisions, cut IT man‑hours through centralized management, and delivered measurable gains (firmware upgrades across the fleet fell from about 3 days to roughly 3 minutes), all helping reduce emergency response time.

Clackamas Fire District

Mark Horst

Technical Services Administrator