Case Study: Valvoline Instant Oil Change achieves near-100% uptime and day-1 store connectivity with Cradlepoint NetCloud Service for Branch

Valvoline Oil Change Locations Use Cellular for Hybrid WAN and Service with a Last Mile

Valvoline Instant Oil Change franchisee Henley Enterprises — which operates more than 225 service centers — faced recurring WAN outages that disrupted point-of-sale, time clocks, IP phones and video systems while a small IT team struggled to manage widely distributed sites and limited wired broadband options. To solve this, Henley turned to Cradlepoint and its NetCloud Service for Branch paired with enterprise-class wireless edge routers as an alternative to relying solely on landlines and DSL.

Cradlepoint deployed NetCloud Service for Branch and all‑in‑one hybrid WAN routers in more than 200 Valvoline Instant Oil Change centers, enabling LTE as primary or failover links, centralized cloud management, and remote configuration to reduce truck rolls. The Cradlepoint solution delivered measurable results — including 99.99% uptime, day‑1 LTE connectivity for new stores (dozens opened), pooled data plans to lower costs, faster IT response, and improved customer experience and revenue outcomes.

Valvoline Instant Oil Change

Robert Reeder

Chief Information Officer