Case Study: Ticketek achieves reliable, secure, and cost‑effective 24x7 event connectivity with Cradlepoint NetCloud Service

Ticketing offices use Cradlepoint’s secure hybrid WAN routers and cloud-based management for failover from wired to wireless

Ticketek, Australia’s leading ticketing partner for sports and live entertainment, needed affordable, highly secure and scalable connectivity across hundreds of venue box offices to support digital ticketing and payments. Facing costly MPLS links, strict PCI‑DSS requirements, and labor‑intensive site management, Ticketek turned to Cradlepoint and its NetCloud Service for Branch with hybrid WAN edge routers to provide resilient wired and cellular connectivity.

Cradlepoint deployed NetCloud-managed hybrid WAN routers (LTE/5G, wired broadband, Wi‑Fi) with Unified Edge security and centralized NetCloud Manager (deployed and managed via partner MobileCorp), enabling automatic wired-to-cellular failover, centralised configuration, and improved security. The solution kept critical applications running 24x7, reduced on-site support and truck rolls, and delivered measurable savings of about $250,000 per year on fixed venue connections while future‑proofing Ticketek for SD‑WAN and 5G — all delivered by Cradlepoint.

Ticketek

Matthew Coutts

Head of IT